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Our promise

Our guarantees

Every queen we send is backed by three guarantees, so you can start your colony with confidence.

Arrive Alive Guarantee

Every queen and colony is 100% guaranteed to arrive alive and healthy. All ants are sent Express Post on Monday mornings so they are never left sitting in a depot over the weekend. If your ant doesn't arrive alive, contact us and we'll make it right with a replacement or a refund.

Fertility Guarantee

Our Fertility Guarantee ensures your queen will arrive with eggs. If not, we will pay for the return of the ant and organise an immediate refund. That's why all queens are held until they have eggs, to confirm they are fertile.

Sustainability Guarantee

Antastic's ant-keepers follow all regulations of the Department of the Environment Australia and the relevant state departments. We make sure our collection process is sustainable by protecting established ant colonies and not over-farming queens from the same geographic region.

We also only use recyclable materials in our packaging, including 100% recyclable bubble wrap, glass test tubes and cardboard packaging.

Something not right with your order? Email ants@antastic.com.au or message us on Messenger with your order number and a photo, and we'll sort it out quickly.